Our future plans are hampered

Everything was going seemingly swimming for our intended downsizing move when the
local authorities suddenly decided that we had not applied correctly or gone through the
correct procedure and channels for our intended move. For us to qualify for a move from
our 3 bed house to a 2 bed flat we must re-apply to the correct departments and await their
approval.The only way we might qualify to move to a 2 bed property instead of a 1 bed
flat hinges on authorities giving their permission on medical grounds for my partners need
of his own bedroom. Nobody had made us aware of such permission having to be given,
so we had been unaware of the need to prove his needs for his own bedroom. Important
information and a letter from our GP had been lost in the process, so we now have to start
from scratch again, hoping to get all information and needed proof in place first before we
can await permission from authorities for a successful property exchange. We had already
been downsizing our belongings and were packing in anticipation to move this autumn,
but now refused by authorities as they had lost all necessary paperwork for our previous
application. The stress and the disappointment caused does not even bother the relevant
departments and people responsible for this mega cock-up.We are very upset and can only
suck it up and re-apply in the hope of getting everything right on a second go. Needless to
say, we now have lost the opportunity to exchange with the family we had approached in
this matter, so their children will be disappointed and upset as well, as they now are losing
out on a lovely family home they so much were looking forward to having. All this is due
to misinformation having been given to us in our first application for a mutual exchange.
Sometimes life sucks and there is no-one taking responsibility.We are gutted. It had been
a difficult enough ride so far, trying to explain the need of downsizing belongings to an
already fragile mind. My partner has no concept of what had gone wrong and why. He is
just worried to move at all now. Unless authorities approve of his need of own bedroom
we might well be forced to accept a 1 bed property as solution, that we don`t think is fair.
We now feel that we are forced to stay in our large property that we are barely able to
manage whilst criteria for our successful move are pondered by an unsympathetic authority.
Unless we get a positive approval I will not be able to move us from where we are, and a
long fight with authorities might well be on the cards for us. Such a debilitating outcome
of events!